Practical first steps for safety, source control, documentation, and arranging cleanup.
Tell us what happened, where the water is coming from, and which areas are affected.
(469) 356-8022For fire, gas, electrical danger, or immediate life-safety concerns, contact the appropriate emergency service first.
Do not enter standing water where outlets, wiring, appliances, or electrical equipment may be energized. Avoid rooms with sagging ceilings or signs of structural instability.
Use a fixture shutoff or main water shutoff if you can safely reach it. Stormwater and sewage events may require a different response.
Photos and notes can help document what was affected. Do not delay important safety actions just to take pictures.
Electronics, papers, rugs, and other easily damaged contents may be moved away from wet areas when it is safe to do so.
Large, contaminated, concealed, or persistent water losses can require extraction, material evaluation, drying, and monitoring.
Call to discuss the source, affected areas, cleanup needs, and the next practical step.
Call (469) 356-8022If you can safely identify and reach the appropriate shutoff, stopping the source can help limit additional damage. Do not enter areas with electrical or structural hazards.
Yes. Moisture can migrate into wall cavities, beneath flooring, under cabinets, and into insulation even when the visible surface looks dry.
No. The source of the water, contamination level, materials affected, and how long materials stayed wet can change the cleanup and drying approach.