General information about documenting a loss and understanding that coverage depends on the policy and insurer.
Tell us what happened, where the water is coming from, and which areas are affected.
(469) 356-8022For fire, gas, electrical danger, or immediate life-safety concerns, contact the appropriate emergency service first.
Do not assume that every water loss is covered or excluded. Sudden plumbing losses, long-term seepage, sewer backups, and outside flooding can be treated differently under different policies.
Photos, notes, invoices, and restoration documentation may be useful when reporting a claim.
Policies may include duties after a loss, but the exact requirements are contractual. Your insurer, adjuster, or qualified insurance professional should answer coverage-specific questions.
A restoration professional can help address the property damage. Coverage, deductibles, limits, and claim interpretation remain decisions governed by the insurance policy and insurer.
Call to discuss the source, affected areas, cleanup needs, and the next practical step.
Call (469) 356-8022If you can safely identify and reach the appropriate shutoff, stopping the source can help limit additional damage. Do not enter areas with electrical or structural hazards.
Yes. Moisture can migrate into wall cavities, beneath flooring, under cabinets, and into insulation even when the visible surface looks dry.
No. The source of the water, contamination level, materials affected, and how long materials stayed wet can change the cleanup and drying approach.